Returns Policy
CHILDHOOD BOUTIQUE RETURNS POLICY
Childhood Boutique has a 7-day online return policy, which means you have 7 days after receiving an online item to request a return. There are no refunds or exchanges on sale items. All sale purchases are final.
If you are not satisfied with your order please call us immediately on 09 575 4364 or email sales@childhood.co.nz
ONLINE RETURNS (Full priced items)
Full priced items are available for an exchange, refund or store credit within 7 days of purchase. If you are outside of the 7 days, unfortunately we can’t offer you a refund and you will need to exchange your item for something else or be issued with a store credit.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item.
To initiate a return, please contact us at sales@childhood.co.nz
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@childhood.co.nz or please call on 09 575 4260 or
021 526 385.
INSTORE RETURNS (Full priced items only)
To be eligible for an in store return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with prices tags attached.
Our policy lasts 7 days. If you are outside of the 7 days unfortunately we can’t offer you a refund and you can exchange or be offered a store credit.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately by emailing sales@childhood.co.nz if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Exceptions / non-returnable items
Certain types of items cannot be returned due to hygiene reasons like swimwear, face masks, undergarments, pacifiers, that have had hygiene labels removed, custom products (such as special orders or personalized items), and personal care goods unless faulty. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.